Paperless Billing

At Scotland Health we strive to be a partner in your health and wellness journey. And that partnership extends well beyond the doctor’s office. To enhance security while making the payment process easy and convenient for you, we are turning on paperless billing for active MyScotlandHealth users on November 1, 2023.

This change means you will receive billing statement notifications monthly as email and/or text notifications. You will have the choice to opt out and resume paper statements by updating your preferences in MyScotlandHealth. 

Benefits of Paperless Billing

• When your bill is ready, you’ll receive an email or text notification.
• It’s secure with no worries about lost or misdelivered mail.
• It reduces the environmental impact of paper waste.
• You can pay your bill securely online.
• It helps keep your health information more secure.

How it works

Paperless billing is easy.  Here's what to expect:

If you are already signed up for MyScotlandHealth

For MyScotlandHealth users who are the responsible person* of an account(s), you will automatically receive paperless billing statements. This means billing statements will be sent to the email on file or by text to the phone number on your account. You will no longer receive a paper statement by mail.

This term refers to the person or entity responsible for paying the balance of an account.

If you are not already signed up for MyScotlandHealth

If you are not signed up for MyScotlandHealth, you will continue to receive paper billing statements. However, you are welcome to sign up and start receiving paperless billing statements. Signing up is simple!
Join MyScotlandHealth 

Frequently Asked Questions

Why is Scotland Health making the change to paperless billing?

It further enhances the security of health information while making the payment process easy and convenient.

How will I know when I have a bill?

Depending on which notifications you have turned on, you’ll receive an email and/or a text notification that your statement is ready to be viewed. You’ll also see a “pay now” button that links securely to the MyScotlandHealth login page.

What if I want to continue receiving paper statements by mail?

1. On November 1, 2023: Log in to My Scotland Health.
2. Click on menu.
   
   
3. In the menu, click Billing Summary
   
   
4. Click Cancel Paperless Billing
   
   
5. Click Receive Paper Statements
   
   

My children and/or parents have accounts, but I am responsible for their bills. Will they receive statements, or will the statements come to me?

If your child is under 18 and you are responsible for their account, you will receive the statement. Anyone 18 and over will be sent their statements directly.

What if I need a paper copy of my billing statement?

Log in to MyScotlandHealth. In the menu, click Billing Summary. Click View Last Statement.

I need help with paperless billing. Is there someone I can call for assistance?

Yes, Scotland Health customer service team members can be reached to assist you with any questions at 910-291-7171.