Sliding Fee Policy 2019-09-23 UpdatedWolonick Family Practice is one of six family medical practices owned and operated by Scotland Health Care System.

Our Providers

Our Business Hours

  • Monday through Friday from 8:00 a.m. to 5:00 p.m.
  • Closed Monday - Friday for lunch from 12:00 p.m. to 1:45 p.m.

Our Services
The medical providers at Wolonick Family Practice are here to partner with you to provide for your entire family's healthcare needs. We are committed to helping you achieve the pursuit of a healthy life. The following is a list of services currently offered by our practice:

  • Men's, women's and children's health
  • Preventative/diagnostic care
  • Laboratory services
  • Some same-day appointments available for established patients

Appointments
To schedule an appointment at Wolonick Family Practice, please call our office at (910) 277-8044.

We can normally accommodate same-day appointments for sick patients or to handle an immediate medical issue. If you believe you are in a life-threatening situation, CALL 911!

Please arrive 15 minutes before your scheduled appointment in order to complete necessary forms. Bring to your appointment:

  • Any medications you are taking in their original prescription bottles.
  • Immunization records and a copy of previous records if you are transferring to us from another office.
  • Your insurance card
  • Copayment or any deductible amounts due (all insurance copayments and deductibles are due at the time of service).
  • A friend or family member to assist you into or out of our office should you require that type of assistance.
  • We require 24-hour notice to cancel appointments.

New Patient Information
Wolonick Family Practice is accepting new patients, and we look forward to seeing you and your family in our office. We encourage new patients to schedule an appointment with us before an illness occurs. That gives us the opportunity to learn about your medical history, and gives you the opportunity to learn more about our practice. New patients should arrive 20 minutes before your scheduled appointment, and bring with you the items listed above for patient visits.

Prescription Refills
If you need a new prescription, or refills added to a current prescription, please inform your doctor during your regular appointment. All prescription requests are handled during normal office hours. No prescription requests are handled after hours or on weekends. If you need a prescription refill between appointments, please call our office and allow 48 hours for refills. You may also request a prescription refill through the Patient Portal (see below for Portal information.) If you have concerns about your prescription, please call our office to speak to a clinician. Do not discontinue recommended medication or take a refill of medication that looks different than you are used to before calling our office.

Technology
Wolonick Family Practice utilizes the latest in electronic medical record technology, which provides faster test results and paperless physician orders and prescriptions sent electronically to your pharmacy of choice.

Vaccine Information
Vaccines are not just for kids! Even adults need to make sure their vaccines are up to date. These include vaccines for everything from shingles to the flu. Our office is happy to answer questions about the vaccines you and your family members may need, and will work with you to determine what is covered by your insurance plan.

Diagnostic Laboratory Tests
For the convenience of our patients, we offer a variety of diagnostic laboratory tests in our office. This means you may not have to travel to a separate lab location, and your medical provider has faster access to the results of needed tests.

Your provider will get the results of tests completed in-house on the same day. Results for laboratory tests that cannot be completed in our office are returned within 72 hours. Patients may view their test results through the patient portal in four days. Please talk to our office staff about registering for the portal if you have not already done so.

Billing, Insurance, and Payments
Wolonick Family Practice accepts most major insurance plans, including Medicare and Medicaid. We are happy to help you determine if we accept your plan before your visit. Please call our office at (910) 277-8044. All insurance co-payments and deductibles are due at the time of service. Billing questions may be directed to the centralized business office toll-free at 1-800-378-3947 between 8 a.m. and 5:00 p.m., Monday through Friday.

If you would like to pay your bill for Wolonick Family Practice using a major credit card or by check, please click on this link to our secure payment site. 

Financial Assistance - Sliding Fee Discount Policy and Application

To promote access to preventative and illness care for under-insured income persons, a sliding fee for payment is available at this practice for patients who meet the eligibility requirements outlined in the above policy. No one is refused services regardless of their ability to pay.

 

MyScotlandHealth Patient Portal

To receive your access code, you will visit myscotlandhealth.org and select sign up now. You will enter your information and will receive an activation email within 48 hours. If you are a patient receiving care at Scotland Memorial Hospital or if you visit any of the Scotland Physician’s Network practices starting Saturday, February 2nd, you will be asked at check-in for an updated email address to enroll you into this new patient medical records system. After completing your registration, you will have access to many benefits MyScotlandHealth has to offer.

  • View lab results and test results

  • Refilling prescriptions

  • Scheduling appointments

  • Messaging your care team

MyScotlandHealth will be accessible by computer or by downloading the MyChart app on your Apple or Android device and selecting Scotland Health Care System. Our support team for MyScotlandHealth will be available Monday through Friday from 8:00 am – 5:00 pm by calling 1-910-291-7507.