Scotland Health Care System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Carolinas HealthCare System does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Scotland Health Care System:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreter
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • If you need these services, call 1-800-821-1535

If you believe that Scotland HealthCare System has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Sonja Frye
Director of Patient Experience
Scotland Health Care System
500 Lauchwood Drive
Laurinburg, NC 28352
910-291-7554 (phone)
910-291-7011 (fax)
sonja.frye@scotlandhealth.org

You can file a grievance in person, mail, fax or email. If you need help filing a grievance, Sonja Frye can help you.

You can also file a civil rights complaint with US Department of Health and Human Services, Office for Civil Rights through Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or mail or phone:

US Department of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, DC 20201 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html