What Does Quality Mean to You?

Quality means different things to different people. - Quality health care means doing the right thing, at the right time, in the right way, for the right person—and having the best possible results.

Scotland Health Care measures quality in many ways such as clinical outcomes, patient experiences scores, and effectiveness of care.  Information on quality lets patients and their family members compare the quality of care provided in other hospitals and to make informed decisions about their health care.

Scotland Health Care System remains committed to improving its quality and patient safety measures, and has been recognized many times for its efforts.


A Four Star Hospital
For the second consecutive year, Scotland Memorial Hospital earned a Four Star designation by the Centers for Medicare and Medicaid Services (CMS), placing Scotland Memorial Hospital in the top 25th percentile in the nation for the quality care delivered to our community. CMS rated the hospital on the following seven key areas:

  • Mortality - Patient lifespans for certain disease types after discharge
  • Safety - Care delivered without hospital acquired infections
  • Readmissions - Unnecessary return to the hospital after discharge
  • Patient Experience - Survey ratings from patients treated at Scotland
  • Timeliness of care - Treatment times in the Scotland Emergency Center
  • Effectiveness of care - Medical care delivered compared to national guidelines
  • Imaging - Use of contrast material in imaging procedures like CT scans


Becker’s Health Care Review
Scotland Memorial Hospital has made national news for its patient safety. Becker’s Healthcare released the top 49 hospitals in the country with the lowest number of safety events per patient. Scotland Memorial Hospital is the only hospital in North Carolina to achieve this recognition.

The statistics were calculated using several patient safety indicators related to surgical procedures, pressure ulcers, blood clots, and hospital acquired infections.

 The Hospital Compare data was gathered from July 1, 2012, through June 30, 2014, the most recent data available. This data is publicly reported nationwide.


Top Performer on Key Quality Measures
Scotland Health Care System is recognized as a Top Performer on Key Quality Measures® by The Joint Commission. The Top Performer program recognizes hospitals for improving performance of healthy outcomes for patients with certain conditions. These conditions include: heart attack, stroke, pneumonia, and surgical care.